Thursday, February 25, 2016

Dreamation thoughts: organization, accessibility, etc. This post is specifically not about games.

Dreamation thoughts: organization, accessibility, etc. This post is specifically not about games.

tl;dr - Dreamation was fantastic. The IT nearly caused a panic attack. Enforcement of the harasssment policy is really hard. I doubt this is new stuff.

Preface: Dreamation was super awesome! Everything said here is from a place of love and adoration. I had some really great experiences at Dreamation, both games and meeting new friends. 

Comments that express concerns are very much welcome; comments that are, effectively, "this sucks, Avie and Vinnie suck, bathrooms should always be gendered" will be deleted. Comments that tell me I'm wrong, and how, are awesome.

Second preface: I'm a cis gendered straight white dude. Married, with disposable income. Pretty much the only privilege I'm missing is religious, and I can fake that pretty well. I also have a (minor) invisible physical impairment that makes me aware that spoons exist, and a (very) minor mental one that makes mazes near impossible.

Some positives:
-- Degendered bathrooms, but not on the bottom floor. Maybe so there's an option for those who want gendered bathrooms? In which case, kudos!
-- water water everywhere! I'd get thirsty and look around, and there was water coolers! Hooray. Even so, by Sunday the dryness of the hotel was really getting to me.
-- the right anti-harassment policy!

Some negatives:
Prereg: I went through 22 emails with Vinny trying to schedule my games. I didn't have just the usual complaints about the website: for whatever reason I literally could not understand what time games were at, or what might overlap. I had to spreadsheet it to get it done. It was triggery, calling back to mind events from 25 years ago. Sitting at work, I nearly had a panic attack. Even so, I didn't really know where I was going from session to session, as the names of the games were no where on the schedule. I went to the wrong time slot of The Watch, accidentally ditching out on Posthuman Pathways because I can't schedule.

What's worse: I know I am not the only one. I've heard from multiple people that this caused panic attacks, or that they simply don't do it because it seems impossible.

The Big Board: Going from 2 feet off the ground to what, 6 foot? I find it physically painful to kneel for any duration, so dropping a knee to find a game is not a viable option. Anyone much shorter than me may find the top row equally inaccessible. I'd also be concerned about stalker behavior -- publicly showing where everyone will be sounds like it'll allow for bad things.

Finding Spaces: I got so lost! That hotel is a maze, and my general solution was to find someone i know and follow them. This works, but it costs them mental energy and time, and it cost me a sense of independence. I almost ditched out on a game because I couldn't find where that particular room was; I was two floors off.

Safe(r) Space: I heard from others of some harassment. No one was alerted, due to the mental energy it would take. When it is a GM being harassed, there's the added concern that you are contracted to provide entertainment for these people.  That is, the best policy in the world doesn't do anything if the mental tax to enforce it is too high.

Where's my Credit Card: On Friday or Saturday, I noticed my CC was not where it belongs. I assumed I'd put it in the wrong bag and that it'd turn up. On Sunday, roommates notice there's a voicemail in the hotel saying someone found it. There's no contact info. Neither the con nor hotel have any idea. Still not found. Similarly, I witnessed at least one person try to find her gaming folder, which was safe but not very accessible.

Suggestions for improvement, from my perspective:
Pre-reg: Revamped website (possibly with Convent, Fear The Con, or another con management software), and an app. Near as I can tell, the Gold Standard (cvent) is ~$10,000 a year for an organization. You can do multiple events, so that'd cover all of Dexposure's events. The grapevine tells me this almost happened this year, but there were Problems.

The Big Board: an app, and disposable tablets available for use at the reg desk. That is, if you express a need, get handed a tablet to do reg. Then bring it back. Easy enough for reg desk to hold onto your ID while you hold onto the tablet (or, a chromebook. Whatever.)

Finding Spaces: App, with a bloody map inside it. And directions to every room available from any other room. Or, at least, every major space to every room.

Safer Space: Maybe security folks in uniformly colored shirts, strolling around. And, of course, a big red button inside the aforementioned app. Maybe also a yellow button for things that don't need to be immediately dealt with.

Missing Credit Card: All calls should include contact information, and the organization you are with. And stuff that is found should be given over to security, either hotel or con. I understand this is volunteers, but that's why we have scripts. 

Edit: Security is 24 hours. Good!

Let me stress once again: Dreamation was fabulous. I played wonderful games, I met wonderful people. I never was never sure where I was supposed to be, or if I was standing someone up by accident.

This is a public post. Feel free to tag in anyone. i don't imagine these ideas are fresh, but the perspective on how triggering registration was mighhhhhhht be? Probably not.

21 comments:

  1. Sub.

    (I love Avie and Vinny and I am aware they have reasons for why things are done as they are, however, I experience similar problems with reg and the big board (especially the second for disability reasons), and I'm aware that enforcing harassment policies is super hard - most people do not have Avie on a direct cell line or know some Security like me. Also the map is a very good idea, as I also get lost easily and have panic attacks in that kind of situation.)

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  2. If you plan to use an app, then charging stations would be a must - have. My phone battery gets a huge workout at cons, usually dead by 6 pm.

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  3. Stephanie Bryant you are right!

    I brought my backup battery, which was fantastically helpful. But, yes, not everyone has one of those.

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  4. What sort of harassment took place? 

    I think having visible security folks is always a good idea in a public event, it cuts down on what people think they can get away with. I just can not think of anything I have ever witnessed at a con that needed official intervention  however. I am aware that it takes place however.

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  5. Ryan Good I am not at liberty to discuss details, as these are not my stories to tell. Suffice it to say, harassment that sounded sufficiently awful that I felt the perpetrator should be removed from the con.

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  6. Ryan Good​ Not going to derail the thread farther than this, but there are plenty of incidents at virtually every con that require or could benefit from security intervention, both from fellow congoers and outside sources. Just because you haven't seen it doesn't mean it isn't there or even that it isn't common.

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  7. Brianna Sheldon Thank you for the additional POV. And you are absolutely right: I only know these things happen because I shut up and listened long enough that I was momentarily seen as safe. Thank you for pointing out that it happens frequently!

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  8. I have some thoughts after having worked these for a year or so, will try to organize while not at work.

    I will say, however, that security is 24 hours. The desk switches to two overnight staff starting at midnight, then goes back to full staff around 7 or 8AM

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  9. I actually went to Dreamation with an ulterior motive of seeing how it's run; I'm involved with a few conventions and other events, and I like to figure out best practices and help them all learn from each other.  Plus I'm pretty passionate about user experiences.  I know how conventions like this can grow over a number of years, and how they need to balance a system that might not scale perfectly with the trouble of coming up with a completely new system for everyone to switch to.  And how systems have more than one set of stakeholders: attendees, organizers, volunteers, hotel staff, legal things like fire marshals, vendors, GMs, etc.  And how the mechanics of the convention need to code in the overall feeling of the convention (things like paying to get into specific game slots, balancing how much space is allotted to what kinds of games, etc).  So I was super curious to see how Dreamation works.

    At first I was super surprised how non-intuitive things were.  The event was spread out across three floors (not counting hotel room games) in a couple dozen rooms and areas, registration was at the very back of the hotel, the Big Board was spread across two areas and was not at all what I pictured (I guess I was thinking of a big billboard behind a desk that people could peer at, like the daily event grids that were posted behind main registration).  I also found out when I got there that I had a player conflict in a game the next morning, and had to scramble to find another game I could sign up as an alternate for, that was hugely stressful.

    But overall, it worked for me.  A lot of that was because I had someone to show me around (which not everyone has), but I think a bigger part was the culture of Dreamation.  It felt like I could ask anyone there for directions or game suggestions or to join in on a conversation.  I heard it described as a summer camp experience, which feels exactly right; strangers bonding over activities and becoming best friends.  Also, the convention fed me, which was pretty big.  I like being given food, it gains my loyalty instantly.

    I did end up ten minutes late to one game because I was trying to find the room (larps across three floors??), but I think that's balanced out by the fact that so many games had their own private rooms, it made for such intimate and personal games.  It more than made up for the big layout, and I wish so hard that there was any kind of space in town here that could be set up for games like that.

    Also there was a bit of a mixup with my hotel room.  Apparently a room was found in the main hotel, so it was booked for me and my reservation at the spillover Hyatt House was cancelled, which is great, but I didn't get notification of the switch.  When I got to the Hyatt House, I only found out my reservation was cancelled.  It was understandable and was handled beautifully, by the hotels and by Avie and Vincent, everything worked out but for the future I've learned to book with the hotel directly (and to book earlier).

    I was a bit disappointed in the badges, and am very glad I brought my own larger nametag.  I had to lean across a table to see who I was playing with, and didn't catch a lot of names until after the game.  It's one of the few things that didn't mesh with the 'meet new people' culture of the convention.

    I don't think security is a solved problem anywhere (though there are a lot of conventions I haven't seen).  The best I've seen have a really solid well-distributed anti-harassment policy (like Dreamation) and have a visible presence of volunteers to help with safety, but those are volunteers.  They're not necessarily equipped to deal with victims of assault or to deal with hostile situations, not like professional security personnel.  And there are issues of liability for volunteers dealing with these situations.  I'm not sure what a solution to this could be.

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  10. I was surprised by registration.  A huge dump of 800+ games to read through, prioritize and make choices in as little time as possible to get into the best spots, it was pretty hectic.  I was also hugely impressed at the organization power that must have been behind this, getting everyone into the right spots in order, updating the events and organizing them all onto the Big Board.  Jeez.

    I also wanted to say that the schedule included in our envelopes was great.  A personalized way to keep track of which events are when, it was incredibly convenient and the nicest touch.  

    Obviously I had an amazing time, and I'm hoping to being more involved with the next one so I can get a better understanding of how it actually works (and because I want to help out any event that fosters this culture of cooperation and inclusion any way I can).  It's given me a lot to aspire to for events I run.

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  11. In my own defense I did start by asking for more information and ended in acknowledging that harassment happens. I was in no way meaning to imply that it didn't happen, only that I have not seen it, and was having a hard time envisioning it. 

    Based on why you guys are saying, I am going to just assume that it was the typical gross BS that happens everywhere else and not something different. I am sorry that anyone had to deal with that.

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  12. Ryan Good no worries! We all have different perspectives, and it is really easy to overlook problems without meaning to. No one here thinks poorly of you!

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  13. Oh, an item I completely forgot!

    For the RPGs, the Big Board was in a halfway that was maybe 2 people wide. That is, two people could walk abreast and would be close.

    Having that there meant the hallway was unuseable as a hallway, and that it was very hard to get to the board in the first place.

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  14. I heard about specific incidents of harassment as well, one of which took place six feet from me but my back was turned and so I was completely unaware of it. This is all good to chew over and consider solutions to these problems. /sub

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  15. I will say I was the victim of harassment at a prior Double Exposure con. I reported it and Avvie solved the problem entirely to my satisfaction.

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  16. Kevin Farnworth Fascinating. I'm glad to have your input.

    And yeah, in case it wasn't clear: Dreamation was super fantastic. I've been gushing about it all week. My wife is sick of hearing about it.

    I, too, nearly didn't make it to a larp because I couldn't find it. I'm glad there's a sufficient larp presence for it to be over multiple floors, but jeebs.

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  17. Because I am first seek to understand, I hadn't yet shared this with Avvie and Vincent. I don't really know them, but am going to let them know some of these thoughts. I'll also send along a link to this discussion.

    I'm glad all the comments here have been positive. i haven't needed to moderate at all, which is fantastic.

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  18. I may hit you with a private response later, but I gotta say, you really should have gone to them first with concerns. Even if it's daunting and anxiety provoking, they can't take advice onboard if you never offer it.

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