You guys. Lands' End. OMG amazorgs.

You guys. Lands' End. OMG amazorgs.

The following:
I wear jeans from there, right. Reasonably priced jeans, under $40 a pair if you find a coupon. Like maybe from retailmenot.

I've got two pair, three years old. I just tossed an even older pair in March, and these two are showing age. On the crappier pair, the button is held on by a thread, and the belt straps are falling off. This is not my usual point of failure on jeans.

These are also the first jeans that have ever fit me correctly: Lands' End does free hemming to the quarter inch. So, these jeans have a 31 inch inseam. If I buy a 30 inch, then it looks ugly and I get made fun of. 32 inch, and the pants drag on the ground. Either way, these pants that last years are the first jeans I've ever had that fit.

Anyway, I go to buy two new pair. Online.
It has been so long, they have the old address. I didn't notice, and had them ship it there. I noticed only after they had shipped; I got the email saying they were enroute, and showing the wrong address.

Oh no! Whatever shall I do?

Dianne Harris has the most brilliant idea: give them a call.

I do. Not only does the wait music have a midwestern accent, the folks on the phone due, too. I talk to two people, and tell both of them that I messed up and I'm hoping they can fix it.

They contact UPS and fix it. Total call time was under 8 minutes, including holding and a transfer.

Ten minutes later, I get a gift card for $20 on my next purchase from them.

To sum up: These are the only jeans that have ever fit. They last 3+ years. I screwed up on ordering, and they fixed it and gave me $20 for the trouble.

That ... is astonishing. And a clear example of Vimes's Boot on this, the Glorious 25th of May.