Uber, my favorite way to get places that don't have metro, received an "F" from the BBB for non-responsiveness to 39 complaints filed with the BBB. Lyft also got an F, for a smaller number of non-responded to complaints.
Apparently an F from the BBB doesn't mean what I think it means.
I would expect their ratings to be based on how good a company is to its customers, but apparently an F can happen from simply ignoring the BBB. Which makes their ratings kind of useless.
Meanwhile, Red Top of Arlington has an A-, with the only negative listed being that BBB does not have a lot of information on the business.
The last time I called (using a phone!) a taxi, it took 20 minutes to get to my door -- and I live a 5 minute walk from a taxi stand. Uber, on the other hand, is there within 5 minutes. Taxis require that I have cash, and deal with tipping. Uber ... doesn't.
Without getting into the argument on taxies versus Uber (which is, to me, rather obvious anyway), the BBB's rating service looks perfectly useless. Which makes sense -- they act as gatekeepers, and are stuck in an older model.
Question is, with what do we replace the BBB as it becomes less useful?
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With the light of morning, Noah Stevens , that is the obvious answer.
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